Our philosophy
Quality
• Reliability and Punctuality: Packages arrive on time as promised, with consistent follow-through on every route.
• Real-Time Tracking: Digital systems offer live tracking and automated milestone updates so you know where your item is.
• Proof of Delivery (PoD): Drivers log clear timestamps, photos, or digital signatures when dropping off packages.
• Route and Local Knowledge: Drivers understand local traffic patterns and adjust quickly to unexpected road delays.
• Clear Communication: Real people answer support calls or handle issues transparently instead of hiding behind automated menus.
• Proper Handling and Security: Vehicles are clean and well-maintained, and fragile or high-value items are protected from loss and theft.
Efficiency
• First-Attempt Delivery Rate: The percentage of packages delivered successfully on the very first try.
• On-Time Performance: How often shipments arrive within the promised customer time window.
• Cost Per Successful Drop: The total operational expense (fuel, wages, vehicle wear) divided by completed stops.
• Vehicle Utilization: How well cargo space and maximum vehicle capacity are filled per trip.
• Out-of-Route Miles: Unplanned or extra mileage driven due to poor routing or traffic deviations.
Fair Prices
Fair local courier prices in the U.S. typically range from $1.25 to $3.25 per mile for cars and cargo vans, alongside base fees depending on the urgency of the delivery.